Are your Google business reviews not showing up? It’s frustrating when a loyal and happy customer promises to leave a glowing review, but it doesn’t appear. There are several reasons why online reviews don’t show up. And a customer forgetting to share online feedback is just one reason. What are the other reasons? Find out...
Before buying a product or using a service, there is a 90% chance a future customer will research your company before making a purchase decision. This sobering fact shows how important it is for your business to get more Google online reviews. Your customers want to share opinions of their experience, and potential customers want...
Maybe you’ve had some success getting online reviews. After some effort you’ve got 300 reviews on Google and you’re thinking “Yep, that’s enough. We don’t need any more reviews.” You’d be mistaken. How many reviews is enough? There is no such thing as enough reviews. Not for a product. Not for a hotel. And definitely...
It takes immense time and effort to build up your Google reviews and online reputation. So, when you read a positive, honest review and the next day it’s gone, you must wonder: “Where can I find my Google reviews?” And how can I get my positive business reviews back? Unfortunately, your situation isn’t unique. Many...
At first glance, a fake Google review is more frustrating than damaging. However, fake reviews on Google can severely harm your business and brand reputation. So, knowing how to flag a fake review is vitally important. How can you control the negative impact of these fake reviews? Find the answer in this step-by-step guide. What...
Reputation management depends on getting plenty of positive online reviews. The majority of companies are aware of the importance of reputation management. Studies show that anywhere from 85 to 97 percent of consumers read online reviews. Over 90 percent believe online reviews. In fact, more people trust online reviews more than the opinions of friends...
Getting a bad review on Google My Business (GMB) can hurt. The negative review is there for the whole world to see. What can you do about the negative review? After all, you don’t want potential customers to read the poor feedback you have received. Your first reaction may be to delete the review. But...
You probably thought that your audience and customers should love your business website the most. To an extent—that’s true. But to gain more website traffic, it is essential that Google loves it more. While you work on making a Google-friendly website, you will also see benefits with Yahoo, Bing, and other popular search engines. We...
Most companies are beginning to appreciate the importance of outstanding customer experience (CX). But it seems that others haven’t entirely caught up with the trend and assume that it is just a new marketing concept. Probably the first part of a CX strategy is to realize that customer experience is now part of your business...
For your small business to be successful, it’s crucial to optimize your website for local search. Local Search Engine Optimization—SEO—shows search results based on the user’s location. Optimizing your website for local searches is one of the best ways you can out-rank larger competitors. If you implement your strategy correctly, your business will show up...
The coronavirus pandemic is a worrying time for many small businesses. Stay-at-home orders mean that many “bricks and mortar” establishments have seen footfall drop to zero. Even though some local governments are lifting virus lockdown orders, it may take months or years to get back to “normal.” Now, more than ever, small businesses should be...
If you run a small business, social media is an essential marketing tool that you can’t do without. Let’s face it, most of our world revolves around and depends on social media. From keeping in touch with friends on the other side of the world, potential employers checking up on employees, and even finding romance—we...